Return & Refund Policy
At RealCarVanity™, we are committed to providing you with our high-quality products and exceptional customer service. We want you to be completely satisfied with your purchase, and we offer a 30-day guarantee to ensure your happiness. If you are not satisfied with your purchase for any reason, please contact us at hello@realcarvanity.com
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please reach out to our customer support team before sending your order back.
To start a return, you can contact us at hello@realcarvanity.com - In your email, provide your order number and reason for the return. Items must be returned in their original packaging and in unused condition. Please include your order number and shipping name in your return package to help us quickly process your return.
Please note that returns will need to be sent to the following address:
1001 Wilshire Boulevard PMB 2203
Los Angeles, CA 90017
United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Upon receipt of your return, it may take up to 10 business days for us to inspect your item/s. After we confirm that all returned items are in good condition, please allow up to 40 business days from the date we confirm your refund to process. If you do not receive your refund after we have confirmed it has been processed and successfully refunded, please contact your financial institution.
You can always contact us for any return question at hello@realcarvanity.com
Damaged Goods and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If your item arrives damaged, please let us know within 72 hours of delivery. To report a damaged item, please email us at hello@realcarvanity.com and include a clear photo and/or video of the damage or defect. This will help us determine if you are eligible for a replacement at no cost to you. Please include the following information in your email:
- Order number
- Item name and description
- Brief description of the damage
- Clear photo/video of the damage
Once we receive your email, our team will review the information and determine if you are eligible for a replacement. If you are eligible for a replacement, we will send you a new item as soon as possible. Please note that we do not refund, replace, nor accept returns for items damaged by misuse.
We consider an item damaged if it has a defect or if the product is physically broken. Damaged packaging that occurred during shipping such as dented boxes, etc. with a product in good condition is not considered damage. If your item qualifies for a replacement, we will send you a new item at no cost to you.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@realcarvanity.com.
Please note that we reserve the right to modify this Return & Refund Policy at any time, and it is the responsibility of the customer to review the most recent version of the Return & Refund Policy before purchasing and using our products. By purchasing and continuing to use RealCarVanity™ products, customers are indicating their acceptance of this Return & Refund Policy.